1. Why can't I find an event on the website?

Below are a suggestions to help you with your search:

• No performances are currently scheduled at Club Nokia or for the date or artist you may have selected.
• Club Nokia will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase tickets the day they are put on sale.
• Check the proper spelling of the artist, band, or building. All words must be spelled correctly.
• Check to see you entered the proper search type and the corresponding artist, city, zip, or building.
• Make sure there is spacing between your words (e.g. John Hiatt, not johnhiatt)
• Try a different search method. Search by city or zip instead of artist name or building name.
• The event may not be officially promoted by Club Nokia, Goldenvoice or AEG Live. You may want to try finding the event on the band's official website or Ticketmaster.

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2. How do I buy tickets?

• Online - Click the "Buy Tickets" link on the show details page of the band you would like to see.
• Phone - You may purchase tickets by calling Ticketmaster at 800-745-3000 or 866-448-7849 (automated-only self-service line).
• Box Office - The Club Nokia box office opens 2 hours before the doors of any show.
• You can purchase advance tickets at the box office. Club Nokia box office opens 2 hours before every Club Nokia show. We accept cash, Visa, MasterCard and American Express.
• Outlet - You may purchase tickets using cash or credit cards directly at a local retailer such as Macy's, Ritmo Latino, fye, Beverly Center, and La Curacao.
  Find a Ticketmaster Outlet near you.

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3. How do I purchase accessible seating?

For accessible seating at the Club Nokia, please use Ticketmaster. You may request tickets for "accessible seating tickets" by calling 800-745-3000 or 866-448-7849 (automated-only self-service line), by visiting a Ticketmaster Retail Location (such as Macy's, Ritmo Latino, fye, Beverly Center, and La Curacao) or by requesting tickets online.

To purchase accessible seating online, click on the "Request Accessible Tickets" icon on the Ticketmaster event page you wish to purchase tickets, fill out the Accessible Seating Ticket Request Form and then click the 'Submit' button. You will immediately receive an "auto-acknowledgement" by e-mail, indicating that Ticketmaster has received your request and will contact you for further information before acting on your request. Receipt of an auto-acknowledgement does not mean your request has already been processed and completed.

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4. How do I subscribe/unsubscribe to a concert calendar for events in my area?

• Subscribe — Click here to subscribe to receive email alerts for presales, cool stuff and info on events in your area.
• Unsubscribe — You may unsubscribe from this service at any time by editing your profile here or by clicking the unsubscribe link at the bottom of the concert calendar you receive.

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5. I am looking for employment information, where can I find it?

Club Nokia only accepts resumes submitted through our corporate website. A current listing of available job openings can be found on this page.

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6. How can I meet the band?

Only the artist record company, artist management, or artist fan club grant backstage access or meet n' greet opportunities. Club Nokia does not handle artist access, with the rare occasion of a contest run on clubnokia.com. Not all shows will have a contest to win the opportunity to meet the band.

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7. How do I get directions to the show?

Please visit our directions page for detailed directions and a map.

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8. The show is this week and my tickets haven't arrived, they've been lost, or they've been damaged. What can I do?

Please call Ticketmaster, not the Club Nokia, if you have any of these issues within 3 days prior to the event. They have information to track your order and will recommend a solution. You can find directions on how to reach customer service at Ticketmaster here.

For tickets purchased through artist fan clubs or other organizations, you should contact that organization directly for information.

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9. What happens if my event is cancelled or postponed?

All refunds are available at your point of purchase. If you purchased your tickets through Ticketmaster, please contact them to receive a refund or exchange for a postponed or cancelled event. Instructions for Ticketmaster regarding postponed and cancelled events are here.

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10. Can I bring a camera?

No Cameras or Recording devices allowed.

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11. Are there any prohibited items?

Items not allowed into Club NOKIA at LA Live! include but are not limited to:

• Outside Food Or Beverage
• Alcohol and Drugs
• Chewing Gum
• Large amounts of CD’s and Tee Shirts
• Glass Bottles, Metal Cans, etc.
• Fireworks, slingshots, laser pointers, flashlights, etc.
• Professional camera equipment, tripods, etc. (with the exception of properly credentialed individuals)
• Weapons, explosives, pepper spray, tear gas, etc.
• Pocket knives or blades of any size or style.
• No Animals (with the exception of service animals)
• Water guns, toy replica weapons, squirt bottles, soap bubbles, etc.
• Noise making devices, i.e. horns, cowbells, whistles (LAMC Sec. 41.57.)
• Beach balls, Frisbees, balloons, brooms, skateboards, roller blades, skates, etc.
• Any other item deemed inappropriate by Club NOKIA Management.

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12. I want to get as close to the stage as possible, how do I do that?

The closest area to the stage is the Pit Area. Our best suggestions are to:

• Get to the venue as close to door time as possible, (or earlier).
• Make sure to purchase floor GA Floor Tickets. (except when a show is sold as a Seated Floor, then seats are sold according to row, ex. A, B, C, D…)
• Access to the pit (in front of the stage) is limited in number. For access to the pit, you must have the wristband designated by Club NOKIA Management. VIP/ Backstage/ All Access credentials do not give you access to the Pit Area.
• Wristbands will be distributed on a first come, first serve basis. Once all wristbands are distributed, no more will be allocated for that show.

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13. The show is listed as "All Ages", but do you sell alcohol?

Club Nokia is an all ages venue. However, the facility does sell adult beverages.
The venue also has a VIP Lounge which is only for those patrons who have the proper ticket AND are 21+.

1. Is issued by a governmental agency (such as federal, state, county or city)
2. Contains the name of the person
3. Contains the date of birth of the person
4. Contains a description of the person (these are called key indicators and include height, weight and eye color)
5. Contains a photograph of the person
6. Is currently valid (ie. not expired)

ALL of these criteria must be met to be considered a "bona fide" ID. And this ID is required for patrons to be permitted to purchase and/or consume alcohol at Club Nokia AND/OR access Club Nokia's VIP Lounge.

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14. I think I lost something at Club Nokia, what should I do?

All lost and found, at Club Nokia, are turned into the operations department at the end of the night. You can call 213-765-7009 to inquire if your lost item was turned in. Items not claimed within 14 days after the event will be donated, and unclaimed ID's and credit cards will be shredded after 14 days.

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